Managing Your Payment Methods

You can easily add, adjust, or remove your payment methods in a few different places in the Poplin app:

1. On the "Review Order" step when placing your order.

2. During the tipping flow after your order has been rated

3. If there is a failed payment and you need to add a new payment method

4. In your "Account" settings under "Payment Methods" 

Managing a Payment Method for an Active Order

While we can't swap the payment card on an order that's already underway, you still have a few ways to update your details depending on where your order stands.

If your order is already being laundered by your Pro, your saved card will be charged for the per-pound price of your laundry along with any taxes or fees once everything has been washed, dried, folded, packed, and weighed. 

If your card happens to decline at that point, don’t worry—you’ll get a prompt in the app to update your payment information so we can finish processing your order, and you can enter a different card at that time. For more details on how to update a declined payment method, please check out this article. 

If your order hasn’t been picked up yet, you can cancel it right in the app, go to your Account Settings to update your payment method, and then place a new order with your updated card.

Managing Your Stored Payments

On this page you can add new methods, make a payment method your "default" method (★), or remove a card altogether. 

1. Open your Poplin app
2. Click "Account" at the bottom
3. Tap "Payment Methods"

You can remove a card by tapping the 3 dots on the right-hand side and then selecting "Remove Card". 

If you're trying to add a Poplin Gift Card to your order, take a look at Applying a Promo Code or Gift Card. 

To learn more about the different payment methods Poplin accepts, check out this article.