Blocking a Laundry Pro

You have full control over how you interact with Laundry Pros who have previously handled your orders. Whether you want to completely block a past Laundry Pro or simply adjust who gets priority, you can easily customize your preferences directly in the app.

Here's how you can use the app to control which Laundry Pros have access to your orders. 

 

Automatically Block a Laundry Pro

If you receive unsatisfactory service, the easiest way to block a Laundry Pro is to submit a 1-3 star order rating in the app. Any Laundry Pro given a rating of 1, 2, or 3 stars will automatically be blocked from seeing or accepting your orders in the future. 

Manually Block a Laundry Pro

You can manually block a past Laundry Pro at any time, even long after an order is complete:

1. Navigate to your Account tab in the Poplin app.

2. Open the "Preferred Laundry Pros" page.

3. Find the Laundry Pro you wish to block, tap the three dots (...) next to their name, and choose the option to block.

The Laundry Pro will then be added to your "Blocked Laundry Pros" list. If after blocking a Laundry Pro you change your mind, you can add them back as a Preferred Laundry Pro in the future by again selecting the three dots to the right and unblocking them. 

Deprioritize a Laundry Pro

If your Laundry Pro did a fine job but you no longer want them to have first priority for your orders, you don’t have to block them entirely. Instead, you can simply remove them from your favorites list:

1. View the "Preferred Laundry Pros" page found within your Account tab.

2. Tap the three dots (...) next to their name on your settings page and select "Remove from Preferred".

This removes their priority status, meaning the app will stop offering your orders to them first. They can still see and accept your order later on, but only if your other Preferred Laundry Pros aren't available to take it.

Managing New Matches & Uncompleted Orders

Because new orders can be accepted by any available Laundry Pro on the platform, you may occasionally be matched with someone you haven't worked with before. While it's incredibly rare to encounter an issue before service even begins, you always have options if something doesn't feel right:

• Requesting a Different Laundry Pro: If you're matched with a new Laundry Pro and don't feel comfortable moving forward, please reach out to Poplin Concierge using the in-app Help Chat and request a different Laundry Pro. Alternatively, you can cancel your order directly in the app at any time before they arrive to pick up your laundry.

• Blocking an Uncompleted Match: Because an order must be finalized for you to block a Laundry Pro yourself, you cannot block a Pro if the order was canceled before pickup. If you want to ensure that specific individual never accepts your orders again, Poplin Concierge absolutely wants to know about it. Please reach out to us via in-app chat or email at [e-mail] so our team can investigate and manually put that block in place for you.

Your Comfort and Peace of Mind Come First

At Poplin, your laundry experience should always feel effortless, reliable, and completely stress-free. Whether you're building a list of your absolute favorite Laundry Pros or fine-tuning your preferences, these features are here to make sure your clothes are always in hands you trust. We are honored to care for your wardrobe, and our team is always here to ensure you get the perfect experience every time.