Change a Rating or Tip

If you want to change the original rating or tip you left your Laundry Pro, you can do so right from your app, as long as you're still within 48 hours of delivery. 

To update your Laundry Pro's rating and/or tip

1. Open the app
2. Tap "Account" at the bottom
3. Tap "Order History"
4. Tap "View Details" on the order you want to adjust the rate or tip for
5. Scroll to the bottom and tap "Edit Rating/Tip"

If you aren't seeing the option to "Edit Rating/Tip", it's likely because more than 48 hours has passed since your order was delivered (see below). 

What if I need to change my rating, but I don't want to change my tip?

No problem. Follow the steps above to edit your rating first, and then just re-enter the same tip amount you left originally. The system will recognize it's unchanged and won't adjust the final tip amount sent to your Laundry Pro.

Want to remove your tip entirely? Just reach out to Poplin Concierge and we'll take care of it for you.

How are transaction adjustments handled?

If you're updating the tip, the app will try to limit the number of transactions by simply applying the difference between the original tip and the updated one. 

For example, if you tipped $50 at first but only meant to tip $5, after you update your tip, you'll see a partial refund for $45 (the difference) on your bank statement. 

Likewise, if you tipped $5 but meant to tip $15, then the app will charge another $10 separately after you update the tip (again, covering the difference between your original tip and your new one). 

What if it's been more than 48 hours since delivery?

If you need to change a rating or tip and it's been more than 48 hours since your order was delivered, please reach out to Concierge using the in-app Help Chat, or email us at [e-mail].