Pricing & Payment

• Estimated Cost
• Forms of Payment
• How to verify weight
• Order Minimum
• Oversized Items ($8 Extra)
• Poplin Gift Cards

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The Service

• Your First Order: What to Expect
• What if there's loss or damage?
• Donation Drop-Off
• Additional Touches: Ironing & Steaming
• Additional Touches: What They Are & How They Work
• Who Does My Laundry — And Where Is It Done?

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Care of Laundry

• Detergent
• Dry Temperature
• Getting Your Laundry Done Your Way: Care Preferences & Special Instructions
• Hang Dry
• Other Laundry Products
• Pack by Family Member

Pick up & Delivery

• Do I need laundry bags?
• Free pickup/delivery
• Hotel Guests
• How are Pickup and Delivery Deadlines Determined?
• Pickup and Delivery Windows
• Schedule a laundry order

Limitations

• Safe & Sanitary Laundry Policy
• Size Limitations
• Weight Limitations
• What Can (and Can’t) Poplin Wash?
• Why We Don’t Allow Tracking Devices in Laundry Orders